If you found a bug in the game that you would like to report, you are in the right place. No matter how big or small, any bug can be reported to our developers. Community feedback means the world to us. So, every report will be seen and investigated. We cannot thank you enough for your input as we continuously strive to deliver the best version of the game with every update.
This article will explain the best practises to report a game bug. It will answer the following questions:
Where should I send my report?
Bug reports posted in our official forum will enable other players to chime in on your experience and possibly share information giving us a more comprehensive view of the effect of the bug. Alternatively, you can contact our support team directly by submitting a new request.
What information should I include?
A bug report should include:
- Summary of the bug
- Detailed reproduction steps
- Frequency (happened once, some times, or 100% of the time when steps are followed)
- Game mode (Host/Client/Single player/Offline)
- Players in your game
- Platform (PC or specific model of console)
- Device specifications
- Images / Videos (attached or linked)
Issues with starting the game and PC crashes
If you're having issues getting the game to launch, it's crashing, or freezing when you try to play, take a look at our support guide here.
Feedback for improvements and suggestions for new content
We would love to hear from you here to share your feedback on the official Generation Zero forums.